Accessibility Statement

Conformance Standard

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Accessibility Features

Our website includes the following accessibility features:

Telehealth Accessibility

For telehealth visits, we offer:

• Closed captioning available upon request
• Sign language interpreter services available with advance notice (contact us to arrange)
• Language interpretation in Spanish, Hindi, Gujarati, and many other languages via phone interpreter services
• Audio-only visits available if video is not accessible
• Extended visit time for patients who need more time to communicate
• Visit summaries available in large print or accessible PDF format upon request

Language Access (Title VI)

In accordance with Title VI of the Civil Rights Act, we provide language assistance services at no cost to patients with limited English proficiency. Available languages include:

• Spoken directly by Dr. Patel: English, Hindi, Gujarati
• Via phone interpreter: Spanish, Portuguese, Haitian Creole, Mandarin, Cantonese, Vietnamese, Russian, Arabic, and 200+ additional languages

Please let us know in advance if you need interpreter services so we can arrange them.

Known Limitations

Despite our best efforts, some content may not be fully accessible:

• Some PDF documents may not be fully accessible to screen readers. We can provide alternative formats upon request.
• Third-party services (such as athenahealth's patient portal) have their own accessibility features and limitations.
• Some older content may not yet meet WCAG 2.1 AA standards — we are working to update it.

Requesting Accommodations

If you need an accommodation to access our website or services, or if you encounter an accessibility barrier, please contact us. We will respond to requests within 2 business days and work to provide the requested information through an alternative method that meets your needs.

Feedback & Suggestions

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any barriers:

• What page or feature you were trying to use
• What assistive technology you were using (if any)
• What problem you encountered
• How we can reach you

Enforcement & Complaints

If you believe we have not adequately responded to your accessibility needs, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/complaints/ or by calling 1-800-368-1019.