Terms of Service

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree, please do not use the website.

2. Purpose of the Website

This website is operated by Lynn Urgent Care and Woburn Urgent Care (collectively, "the Practice"). The website provides general information about our urgent care and telemedicine services, including how to book appointments and contact us.

3. No Medical Advice; No Doctor-Patient Relationship

Use of this website does not create a physician-patient relationship. That relationship begins only when:

• You are formally accepted as a patient, and
• You have completed required intake forms and consents, and
• You have had an initial encounter with one of our providers (in-person or via telehealth).

4. Emergency Situations

5. Telehealth-Specific Terms

Use of our telehealth services is also governed by our Telehealth Terms & Disclaimers, which include important information about:

• Geographic limitations (Massachusetts only)
• Prescription policies and controlled substance restrictions
• Identity verification requirements
• Recording prohibition
• Cancellation and no-show policies
• Technology risks and limitations

6. Permitted Use

You agree to use the website only for lawful purposes. Prohibited uses include:

• Violating any applicable federal, state, or local law
• Attempting unauthorized access to our systems
• Introducing viruses or malicious code
• Scraping or automated data collection
• Impersonating any person or entity
• Harassing or harming others

7. Intellectual Property

All content on this website is the property of Lynn Urgent Care and Woburn Urgent Care or its content suppliers, protected by U.S. and international copyright and trademark laws. You may view, download, and print content for personal, non-commercial use only.

8. Third-Party Links & Services

This website may contain links to third-party websites including:

• athenahealth (patient portal, scheduling)
• Educational health resources
• Government websites (CDC, NIH, etc.)

We are not responsible for third-party content or practices. Access at your own risk.

9. Disclaimers & Limitation of Liability

"As Is" Basis

The website is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and accuracy of information.

Limitation of Liability

To the fullest extent permitted by law, the Practice and its providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or reliance on its content.

This limitation does not apply to the actual medical care you receive as a patient, which is subject to standard medical malpractice principles under Massachusetts law.

10. Indemnification

You agree to indemnify and hold harmless the Practice, its providers, officers, employees, and agents from any claims arising from your use of the website or violation of these Terms.

11. Privacy

Your use of this website is also governed by our Privacy Policy. Patient health information is governed by our Notice of Privacy Practices under HIPAA.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts. Disputes shall be subject to the exclusive jurisdiction of state and federal courts in Massachusetts.

14. Severability

If any provision is found unenforceable, the remaining Terms remain in full force and effect.